This policy explains how The Indian Story collects, uses, and protects your personal information. We've written it in plain English — because transparency is what we're built on.
Who we are: The Indian Story is a travel consultancy based in Sydney, Australia, operated by Abhishek Sabu as a sole trader. We specialise in designing India trips for Australian families.
Questions? Email us at hello@theindianstory.com.au — we'll respond within 2 business days.
Information you give us directly — through our enquiry form:
Information collected automatically when you visit our website:
This automatic information is collected via Google Analytics. It does not identify you personally — we see patterns, not individuals.
We use your personal information to:
We will never use your information for purposes beyond what is listed here without your explicit consent.
We do not sell your personal information. Ever. We share it only as needed to provide our service.
We share your personal information only with trusted third-party service providers who help us operate our business and deliver our services. These include platforms for email communications, customer relationship management, form processing, call scheduling, website analytics, document storage, and trip delivery on the ground in India.
All third-party service providers we work with operate under their own privacy policies and data processing agreements that comply with applicable privacy law.
A full list of our current service providers is available on request — email hello@theindianstory.com.au
Our website uses cookies via Google Analytics to understand how visitors use the site. Cookies are small text files stored on your device. They do not identify you personally.
You can disable cookies in your browser settings at any time. You can also opt out of Google Analytics tracking at: tools.google.com/dlpage/gaoptout
We do not use cookies for advertising, retargeting, or tracking you across other websites.
For full details on every cookie we use, see our Cookie Policy.
| Type of information | How long we keep it |
|---|---|
| Enquiries that did not result in a booking | 1 year |
| Client trip records | 5 years (required for tax and accounting) |
| Email correspondence | 2 years |
| Google Analytics data | 14 months (GA4 default) |
When information is no longer needed, we delete it or anonymise it securely.
We use reputable, secure third-party platforms — Google, HubSpot, Brevo, Tally, Calendly — that employ industry-standard encryption and security practices.
We do not store your payment details. Payments are handled directly via bank transfer or Stripe.
No internet transmission is 100% secure. While we take all reasonable steps to protect your information, we cannot guarantee absolute security against unauthorised access.
Our services are designed for adults planning family trips. We do not knowingly collect personal information directly from children under 18.
Information about children travelling as part of a family group — such as ages — is collected solely for trip planning purposes and treated with the same care as all other personal information.
Under the Australian Privacy Act 1988, you have the right to:
To exercise any of these rights, email us at hello@theindianstory.com.au. We will respond within 30 days.
If you have submitted an enquiry, we may send you follow-up emails about our services. Every marketing email includes an unsubscribe link. You can also email us directly at any time to be removed from our list.
Unsubscribing from marketing emails will not affect service-related communications such as your trip proposal or pre-trip briefing documents.
We may update this policy as our services grow or laws change. The date at the top of this page always reflects the most recent version.
Material changes will be communicated by email to active clients.
If you have any questions about this Privacy Policy or how we handle your data:
Abhishek Sabu — The Indian Story
Unit 3, 28 Belmore Street, Ryde NSW 2112, Australia
Email: hello@theindianstory.com.au
Website: www.theindianstory.com.au